Shipping & Return
How do I return or exchange my products?
We at SuperMacha strive to give you a quality product of your choice. However, if you receive an incorrect / damaged product, you can mail us at firstname.lastname@example.org and mail the product to us at the following address.
#35, Sree Narappa Mansion,
4th Cross Road, Venkateswara Layout,
S G Palya, Bangalore,
Please don't forget to mention your contact details and Order number.
Items will have to be unused and returned in their original packaging within 7 days of delivery.
What is SuperMacha's Exchange Policy?
You can send it back to us within 7 days of the delivery. We will either replace it with another product of the same value, or offer credit on a future purchase in the form of a SuperMacha voucher.
How do I send the product back?
You can send it back to us via a cost-effective courier company or registered post.
Can SuperMacha arrange for the product to be picked up from my address?
Reverse pickup will be arranged only in the following conditions.
- Product damaged when received
- Product is defective in any way
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us.
I have received a wrong / defective product. How do I proceed?
Please send us images of the product at email@example.com and our Customer Care Executive will get back to you. We will arrange for a reverse pickup and once we have received the product, we will reimburse you in the form of a SuperMacha voucher.
Can I get a refund on a cancelled order?
Refund will be processed through same mode within 7 working days.
If you have any further questions about the return/exchange policy then please contact us at firstname.lastname@example.org